![]() ![]() After taking the suggested actions, tap **Run test again* to retry. If any step fails, you'll receive further troubleshooting suggestions. Next, tap the Get Started button in the "Missing Notifications?" section of the the "Account Details" screen.ĭuo Mobile performs the test. Open the Duo Mobile app on your iOS device and tap the Edit button in the top left of the accounts list screen, then tap the name of the account for you aren't receiving push requests. Similarly, the issue may be resolved by turning off the WiFi connection on your device and using the cellular data connection Many phones have trouble determining whether to use the WiFi or cellular data channel when checking for push requests, and simply turning the phone to airplane mode and back to normal operating mode again often resolves these sort of issues, if there is a reliable internet connection available. Please put Duo Mobile in your email subject line.You may have trouble receiving push requests if there are network issues between your phone and our service. ![]() Questions?Ĭontact the UW-IT Service Center at or (206) 221-5000. Passcodes must be generated through the Duo Mobile app. While Duo’s documentation mentions the SMS/texting option, UW-IT does not support this form of authentication via Duo. Note: For phone-based use of 2FA on the older OSs, Duo-generated passcodes through SMS/texting will not work. However, both Duo and UW-IT recommend using 2FA via updated/compatible device OSs and the fully updated Duo Mobile app. 8, 2024, Duo Mobile will continue to work and provide 2FA protection for those who do not or cannot update their device’s OS. Learn more in Troubles with 2FA here on IT Connect. The code will allow you to securely access UW systems for a 12-hour period. ![]() ![]() Get a temporary bypass code from the UW-IT Service Center if you run into problems with Duo Mobile.Enroll a phone number to authenticate through voice calls.Get and use a hardware token, provided through UW-IT at no charge.We provide an IT Connect FAQ link to information on setting up a new phone or tablet. Use a different device that can download the latest version of Duo Mobile.UW-IT recognizes there may be hardship situations and other reasons why you cannot update your current device’s OS there are other options, including that you can: You may wish to visit Duo’s website to read Which versions of iOS does Duo Mobile support? Apple device users, please update to iOS version 15 or newer so that you can download the latest version of Duo Mobile.You may wish to visit Duo’s website to read Which versions of Android does Duo Mobile support? Android users, please update to version 11 or newer so that you can download the latest version of Duo Mobile.8, 2024 the same issue will be true for Apple devices using iOS version 14 or earlier. What’s happening with the older operating systems?Īndroid devices using OS 10 and earlier will no longer be able to download the latest version of Duo Mobile nor receive Duo Mobile maintenance fixes and security updates, starting Feb. When you update your OS, please check that Duo Mobile updated as well, as this may not occur automatically - you may need to manually update Duo Mobile. Make sure your device’s operating system (OS) is up to date so that you can update Duo Mobile to its latest version, and so that your device can receive Duo’s security and maintenance fixes. Is Duo Mobile on your two-factor authentication (2FA) mobile device fully updated? How about your device’s operating system? General recommendations for the UW community ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |